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A free or expired SongSelect account can still log into the SongSelect website, but you can't download any of the content. Turn Set Time Automatically off, wait 5 seconds, then turn it back onĪ less common issue we've seen is users trying to log in with a free or expired account.Check to make sure your Time Zone is set correctly.You may be asked to enter the administrator password for the computer.

In the bottom right of the screen, right click on the clock, then select Adjust Date/Time.Open ProPresenter and try logging into SongSelect.

Close the Date and Time Preferences window.

In the Date & Time tab, uncheck Set Date and Time Automatically, wait 5 seconds, then click it again.

In the Time Zone tab, make sure that your Time Zone is correct.

You may need to click on the lock in the lower left and enter the administrator password for the computer to make changes.

In the top right of the screen, left click on the clock, then select Open Date and Time Preferences.

If you are logged into SongSelect, log out of SongSelect (This is done in the Services tab of ProPresenter Preferences).

If the setting is already enabled, you might need to temporarily toggle it so that it refreshes the time. (For security purposes, when you try to log in or do a search on SongSelect, it compares the time on your computer to the time on the server if these times do not match then it will not let you log in/search.) We recommend that you make sure that your computer is set to automatically keep your computer's time correct.

The next thing to check is that your clock on the computer itself is set to the correct time. Keep in mind that the username may be an email address. The first is to make sure you are using the right username and password.

If you are having trouble logging into SongSelect or downloading songs, there are a few things to check. You can find more information on this here Please note: If you are using ProPresenter5 or an older update of ProPresenter6, you may see issues with SongSelect due to changes in their API.